Frequently asked questions about Agila pet insurances
View answers to the most frequently asked questions about Agila pet insurances here.
No, each pet requires a separate policy, and there are no discounts for insuring multiple pets.
Yes, insurance package changes are possible under certain conditions, such as upgrading to a more comprehensive tariff if the pet is healthy and within the age limit. Downgrades to less comprehensive coverage are usually possible at the end of the policy year.
Claims can be easily submitted via AGILA’s free customer app or the online customer portal. AGILA processes claims and reimburses costs according to the policy terms.
For surgeries due to accidents, there is no waiting period, and coverage starts immediately upon policy activation. For illness-related surgeries, a waiting period applies, depending on specific policy conditions.